Hospitality Care is Quality Care
“I want to thank Jason, Mark and Lynne for their excellent care. They really know what they are doing and customize your therapy and healing plan to your individual needs. They are professional, caring, respectful, kind and encouraging. Rehab Works is clean, inviting , relaxing and spa like. I highly recommend them in the event you need a PT. I appreciate their care and all that they did for my Plantar Fasciitis and my other foot issues.”
-Marion B.
Subject: New PT Referral Bonus – $1,500 for Your Referral
Hi Team,
Effective today, we’re launching a Physical Therapist (PT / DPT) Employee Referral Bonus Program for all RehabWorks employees.
If you refer a licensed Physical Therapist (PT or DPT) who is hired full-time by RehabWorks, you will receive a $1,500 referral bonus, paid as follows:
$750 after the new PT completes 90 days of continuous employment
$750 after the new PT completes 6 months of continuous employment
Eligibility & Details
The referral must be for a licensed PT / DPT hired into a full-time treating role at RehabWorks.
This program is just for our RehabWorks employee family—outside recruiters, contractors, or anyone already known to us in a hiring or recruiting capacity are not eligible for this incentive.
How to Submit a Referral
Please email your referral’s name and contact information to Lynne at lynnepierce@rehabworks-llc.com and note that this is an Employee PT Referral.
We’re a close group, and we’re looking for more people just like yourselves—someone who will fit right in and grow with our team.
Thank you for helping us bring in great therapists to RehabWorks.
POLICY & PROCEDURE
MISSION STATEMENT
OUR MISSION AT REHABWORKS PHYSICAL THERAPY IS TO REVOLUTIONIZE THE FIELD BY:
CONFIDENCE IN TEACHING- Part of our Hospitality Trademark
A physical therapist can best exude confidence and professionalism when addressing a patient by maintaining a calm demeanor and clear communication style. This involves explaining treatments, benefits and progress in an understandable manner, and answering any patient queries with patience and empathy. Body language is also crucial; standing tall, making eye contact, and using open gestures can convey confidence. Demonstrating up-to-date knowledge in our field, including the latest research and techniques, can show professionalism. Additionally, respecting patients’ boundaries and confidentiality, adhering to ethical standards, and displaying a genuine commitment to their well-being further reinforces a professional image. By combining these elements, a physical therapist can create a trusting and respectful environment, thus, fostering a successful therapeutic alliance. And please remember to accommodate the patient in the best way possible, including when they arrive off schedule or late.
DRESS CODE
We wish to exhibit a professional healthcare environment. Acceptable attire: Uniform shirts provided by RehabWorks. Until uniforms are provided, khaki type pants or dress pants, and matching shoes in neat condition are acceptable. No overly worn clothing please. Facial piercings are not permitted during treatment hours. Body art, tattoos, and body piercing should be concealed with clothing to the best of your ability.
GIFTS
Gifts, monetary or other, must be brought to your director’s attention and approved. They should not be recurring. Regular tips are not an accepted practice.
PROFESSIONAL LICENSING AND CERTIFICATIONS
RehabWorks wishes to support their therapists and provides reimbursement for licensing requirements. If you provide us with fair notice of the payment date, we will pay upfront. It is the responsibility of the therapist to maintain all update requirements, CEU’s, and to notify RehabWorks immediately if a certification has lapsed.
PTO BANK AND PAID HOLIDAYS
Policy Overview
RehabWorks values work-life balance and offers a Paid Time Off (PTO) program to support employees’ personal and family needs, rest, and well-being.
PTO Accrual
PTO is earned on an accrual basis, beginning on the first day of employment.
Hours are added to each employee’s PTO bank based on length of service and hours worked.
Accrual continues throughout the year and increases with additional years of service.
PTO may be used for vacation, illness, personal needs, or emergencies.
Use of PTO
PTO requests should be submitted through the company portal at least two weeks in advance for planned absences.
Approval is based on staffing needs, especially during the busy season (January–May).
PTO cannot be used in place of company-observed holidays, which are provided separately.
PTO and Resignation
Unused PTO is not paid out at the time of resignation.
Employees who resign immediately following PTO usage may be subject to review.
Notice requirements remain in effect:
PTAs: minimum of 2 weeks’ notice
PTs: minimum of 4 weeks’ notice
Holiday Pay
Our company observes and provides paid time off for the following major holidays:
– 4th of July
– New Year’s Day
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving Day
– Christmas Day
These holidays are paid and are not deducted from your PTO bank.
PTO Requests and Approvals
PTO requests should be submitted through the company portal at least two weeks in advance for planned absences. Before finalizing your plans please check to see if your time(s) is free to take, especially around holidays. PTO needs to be approved by HR, such approval may be based on coverage availability.
To ensure optimal staffing levels and maintain high-quality patient care during our season, which is defined as January through May, we ask staff to limit, as much as possible, from taking PTO during this critical period. This does not include emergencies or sudden illness.
Absence Without Notice
If an employee terminates their employment without providing proper notice, especially following PTO usage, the company reserves the right, in accordance with Florida law, to withhold or recover the cost of the PTO used from any final wages or compensation due.
We value your commitment to our organization. We encourage you to take the necessary time to rest, rejuvenate, and attend to your personal needs through our PTO policy. We believe in fostering a work environment that respects work-life balance and enhances overall employee well-being.
PROTECTION FROM DISRUPTION OF SERVICES
This policy aims to maintain the integrity and smooth functioning of our patient care and business operations, while also respecting the rights and responsibilities of departing employees.
REPORTING EMERGENCIES & DAMAGED OR NONWORKING EQUIPMENT
Please report patient accidents and hazards to your supervisor with the utmost urgency and immediately following or observing such conditions or incidents. Seek co worker assistance with all physically challenging tasks or restrictions.
DOCUMENTATION
We value patient interaction and prefer that note taking be kept to a minimum when face to face with your patients. It is recommended that a quick Subjective report be captured initially, highlights of your Assessment observations be made immediately following your session of care, and then the finalization of your note be revisited later.
We produce a helpful “missed note report” which is generated every Monday for all therapists. They are used to capture notes or open billing that have not been completed to date. Timely documentation is encouraged and should not be turned in later than Monday for the preceding week. If more time is needed, please discuss with your supervisor the need for additional private time and it will be arranged.
SAFETY AND WORK INJURY PREVENTION
General area clutter and cleanup is a liability and must be attended to by all contractors and employees. All items used during client care must be returned to its storage space immediately after use and not left on the floor.
Your safety is of the utmost importance! The most important thing when guarding a patient is to be ready in a sports position before initiating any activity. “If you think of the dynamics, you are halfway there!”
ASSESS RISK
THREE FACTORS FOR FALLS & METHODS TO PROTECT YOURSELF
WORKING WITH ASSISTIVE DEVICES
Use a BACKUP person when at all possible
Gait belt
WC Backup
(Take an extra time to setup what’s needed)
HOLDING/SUPPORTING/GUARDING
Don’t have them take your arm, you control the contact
Lock devices
Block their feet when transferring
Block their knees when transferring
Block their wheels if brakes are poor
TRANSFER INSTRUCTIONS
Do a simulation test
More than “mild” assistance required? Approach from the front
Tell them to lock their legs by tightening their leg muscles
Have them engage in the task, tell them-“Worn me if you feel like your knees are going to give out”
Get their feet outside the box
USE LEVERAGE
Body mechanics
Increase your base of support
Use your Core strengthen
Leveraging yourself with one arm support on a table, chair etc.
Lift with your legs
REACHING LEVER ARM
Gallon of milk held straight out is three times as heavy as holding it against your chest. Keep things/patents close to your body
AVOID
Twisting and bending at the same time, and straight legged bending with a load.
The Joint Commission suggests a more forgiving post-fall management program that includes elements such as “post-fall huddles” where your fall-prevention team and other affected staff members come together to analyze the situation like identifying the cause: Was it environmental? medicinal? cognitive? footwear? obstacles? weakness?
MISCONCEPTIONS:
DON’T BE AFRAID TO USE THE FLOOR, LOWER SAFELY AND PROTECT THE HEAD
DON’T BE AFRAID TO SAY- “HOLD ON, THIS DOESN’T WORK FOR ME”-AND RE-ADJUST
CELL PHONE USE
Cell Phones should be set to silent or vibrate mode during the supervision and treatment of patients, and in any circumstance where incoming calls may be disruptive.
While at work, employees are expected to exercise discretion in using personal cell phones at the therapists’ station. Texting is prohibited during direct patient contact and table side treatments. Excessive personal calls during the workday can interfere with employee productivity and be distracting to others. Employees are encouraged to make any personal calls during nonwork time when possible and to ensure that friends and family members are aware of RehabWorks policy.
SOCIAL MEDIA AND REPRESENTATION
PROCEDURE
SOCIAL MEDIA AND BLOG GUIDELINES
These guidelines are suggestions of dos and don’ts of social media and blogs. This list is not inclusive.
Disclaimer: This policy will not be applied in a way that interferes with an employee’s rights under the National Labor Relations Act.
REHABWORKS METHODOLOGY
Our cohesive mission is to align talent such as yourself to a purpose-driven organization dedicated to redefining care through empathy and excellence. Our methodology is guided by a uniquely patient-centric approach that sets us apart in the healthcare industry. Our hospitality trademark, “Customer service in healthcare,” represents our commitment to exceptional service, ensuring that our patients feel seen, heard, and understood at all times.
Central to our approach is the Hospitality Care™ model. This model involves a deep understanding of the ‘whole person,’ beyond their physical ailments. It’s about getting to know our patients as individuals and building communication strategies that resonate with them personally. Our therapists are trained in practical, actionable strategies, such as careful word choice, empathy, and sensitive messaging, to build trust and rapport with our patients. BE ACCOMMODATING WHEN POSSIBLE. Example, seeing patients if they arrive at the wrong time, try not to turn them away.
Our facilities are designed to promote healing and comfort, with a spa-like ambiance that sets us apart from traditional clinical environments.
Rapid Recovery Systems. We have high-end technology that helps to accelerate the healing process.
Our therapists teach the importance of proper posture and ergonomics, as we believe it’s a critical aspect of patient health often overlooked in therapy. We are committed to re-educating our patients about these principles, as poor posture and ergonomics are common causes of physical deterioration.
Our Exercise and Strength regimen is focused on Cross Training. This skilled training eliminates redundancy so the body is forced to adapt in balance, strength and stability. Explain why CROSS TRAINING is the preferred method of conditioning, CT is life, so mix it up!
How our model best applies to service codes: (Example doesn’t pertain to general weakness and disease patients)
Neuro Re-education-97112: “Retrain the Brain ”, Posture corrections, regain pelvic and cervical neutral in sitting/standing/walking, protraction stretches, PNF stepping patterns, proprioceptive education, ergonomics. “GET TO THE ROOT CAUSE!”
Manual Techniques-97140: PROM/Stretching, Mobilization, and STM.
Home Management Training/HEP-97535: All exercises you wish to have carryover to independence, which should be a good part of your treatment
Unattended/Untimed Code Use: ES/Bemer Microcurrent 97014 or G0283 (Medicare), GameReady 97016 can be billed while you have moved onto other duties